The Anatomy of Smartphone Unlocking: A Field Study of Android Lock Screens (CHI ’16)

Abstract

To prevent unauthorized parties from accessing data stored on their smartphones, users have the option of enabling a “lock screen” that requires a secret code (e.g., PIN, drawing a pattern, or biometric) to gain access to their devices. We present a detailed analysis of the smartphone locking mechanisms currently available to billions of smartphone users worldwide. Through a month-long field study, we logged events from a panel of users with instrumented smartphones (N=134). We are able to show how existing lock screen mechanisms provide users with distinct tradeoffs between usability (unlocking speed vs. unlocking frequency) and security. We find that PIN users take longer to enter their codes, but commit fewer errors than pattern users, who unlock more frequently and are very prone to errors. Overall, PIN and pattern users spent the same amount of time unlocking their devices on average. Additionally, unlock performance seemed unaffected for users enabling the stealth mode for patterns. Based on our results, we identify areas where device locking mechanisms can be improved to result in fewer human errors — increasing usability — while also maintaining security.

Citation

Marian Harbach, Alexander De Luca, and Serge Egelman. The Anatomy of Smartphone Unlocking: A Field Study of Android Lock Screens. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI ’16). ACM, New York, NY, USA. 2016.

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